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FAQ

General Questions (Registration, Searching, etc)

I registered, but I never got my verification email. What should I do?
How can I recover my username and/or password?
I am new to this site and have little or no feedback. How can I show I am a trusted member?
How do I leave feedback for a completed transaction?
What fees & commissions does the Scribblemonger Book Exchange charge?

 

Questions on Buying

How do I purchase a book that I have found on this site?
I requested a book using the 'Add to Cart' button.  What happens next?

 

Questions on Selling

How can I add a book listing?
How do I upload my book inventory, and inventory file formats do you accept?
How can I edit my book listing?
A book of mine sold somewhere outside of the Scribblemonger Book Exchange.  How do I close the listing?
How do I add an image of my book to the listing?

I received an email indicating someone has requested one of my books.  What should I do?


General Questions (Registration, Searching, etc)

I registered, but I never got my verification email. What should I do?

Check your spam/bulk mail folder. Your mail system may have placed our message there. You can also login (with the username and password you configured during registration) and click on the link "Have this email sent again."  If you still don't receive your verification email, please contact us here.
 

How can I recover my username and/or password?

You can recover your username and/or password here. This link is also available on the login/registration page.


I am new to this site and have little or no feedback. How can I show I am a trusted member?


If you have a positive member history / feedback at another site such as eBay, you can associate that score with your account here at the Scribblemonger Book Exchange: our members have been placing "My Scribblemonger Book Exchange name is  <Scribblemonger Book Exchange username here>" on their member page at the other site.  (See an example here.)  Then they place "My <other site name> user name is <other site username>" on their Scribblemonger Book Exchange member page.  (See example here.)  You earned your trading history, and it is your asset.  Make use of it.


How do I leave feedback for a completed transaction?


Click on the "my account" link, available at the upper right of every Scribblemonger Book Exchange page when you're logged in. The main account page displays all your active and completed listings, as well as listings you purchased/traded for. Each completed and purchased/traded for listing will have a "Leave Feedback" selection on the same line. Leaving feedback is a quick and easy thing to do, and greatly benefits the Scribblemonger Book Exchange community.


What fees & commissions does the Scribblemonger Book Exchange charge?

Buyers pay no fees or commissions whatsoever. Ever.

We charge sellers the lowest rates in the industry -- just 5% commission on sales with a maximum of $5.00 per book. If you list a total of five books or fewer, there's no charge at all. And there's never a listing fee or a membership fee or any other kind of fee -- just a 5% commission on sales.
 

 

Questions on Buying

How do I purchase a book that I have found on this site?

You must be registered and signed in to purchase a book.  When signed in, every book listing page will have an 'Add to Cart' button.  Clicking this will place the item in your cart.  From the cart you can make your purchase request.
 

I requested a book using the 'Add to Cart' button.  What happens next?

The book is added to your cart, which can be viewed by clicking the 'my cart' link at the upper right of every page when you are logged in.  From the cart, you can purchase the book (or books) from each bookseller you have selected them from by sending the request to them (you must checkout individually with each bookseller).  If the seller supports it, you can also choose to checkout through PayPal.  If not, the bookseller will respond to you with payment options, mailing address, and (if applicable) trading opportunities. After the bookseller is notified of the purchase request, the Scribblemonger Book Exchange is no longer involved -- it's up to you and the bookseller to work out the details of the transaction.
 

 

Questions on Selling

How can I add a book listing?

You can add a single book or you can upload your entire inventory.  To upload a single book, fill in the form here.  To upload all or part of your inventory, use one of the methods listed here.


How do I upload my book inventory, and what inventory file formats do you accept?

To upload all or part of your inventory, use one of the methods listed here.  If you don’t see the method you like to use, contact us for help.  (We’re very flexible.)


How can I edit my book listing?

Go to the listing you want to edit.  If you’re not already logged in, click register/sign in at the top left corner of the page and log in.  You’ll be returned to the listing page.
Near the upper-right corner just above the book title, click Edit this item.  You’ll go to the Edit Listing page.  Make whatever changes you like, then click the Submit button at the bottom of the page.  Your changes are saved, and you go to the Edit Listing Complete page.  If you like, you can review your changes by clicking the link provided.


A book of mine sold somewhere outside of the Scribblemonger Book Exchange. How do I close the listing?

Log in by clicking register/sign in at the top left corner of the page.  Go to the listing you want to change and close the listing by clicking the proper link.
Use any of these methods to do it:

a. Click my account near the top-right corner of the page.

b. Scroll down to the Listing Management section and click Active Listings.

c. Locate the title of the listing you want to change.  You may need to click through several pages to locate the title.

d. Click Closed to the right of the listing’s name.

- OR -

a. At the top of the page, choose Title from the Quick Search dropdown menu.

b. Enter the title of the listing you want to change, then click Search.

c. When the listing appears, near the upper-right corner just above the book title, click Close this item.

- OR -

a. If the book was uploaded from an inventory management file, sign in and go to your 'my account' page.

b. In the Listing Management section enter the Record Number of the book and click Submit

c. When the listing appears, near the upper-right corner just above the book title, click Close this item.


How do I add an image of my book to the listing?

There are a few ways to add an image of your book.

Method 1.  Go to the listing to which you want to add the image.  If you’re not already logged in, click register/sign in at the top left corner of the page and log in.  You’ll be returned to the listing page.  Near the upper-right corner just above the book title, click Edit this item.  You’ll go to the Edit Listing page.  Under the Description field, check the box marked Edit Image.  The image choices are enabled.  Select Replace with new image, then click the Choose File button.  Navigate to the image you want to use and select it.

How you select the image depends on your computer.  A small icon representing the image along with its name appears on the page.  Click the Submit button at the bottom of the page.  Your changes are saved, and you go to the Edit Listing Complete page.  If you like, you can review your changes by clicking the link provided.

Method 2.  Links to images can be added if your inventory management software supports specifying links to images.  UIEE (used by BookTrakker) and HomeBase make use of this.

Method 3.  Uploading of images is also supported using an ftp client, or through inventory management software that supports image uploads (such as BookTrakker).  Images can be uploaded individually, or zipped into a .zip file.  Image formats supported are: .jpg, .gif, and .bmp.

Image file names must be the Record Number (i.e. inventory number, SKU, &c) of the listed book the image is for.  For example, a .jpg image for a book with a record number of 'BK0042' must have a filename of BK0042.jpg.

Images can also be directly uploaded using an ftp client program.  Files should be placed in the root area of your account.


I received an email indicating someone has requested one of my books.  What should I do?

When someone requests your book, you should get back to them as promptly as possible. In your message, tell the requester about payment options and your mailing address if appropriate. After you have been notified of the request by the buyer, the Scribblemonger Book Exchange is no longer involved -- it's up to you and the buyer to work out the details of the transaction.


 

 

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